Privacy Policy

This Privacy Policy explains how SGK Home Delivery (“SGK”, “we”, “us” or “our”), the trading name of SGK Distribution Ltd, collects and uses your personal data when you use our website or our home delivery services. We are committed to protecting your privacy and handling your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

SGK Distribution Ltd is the data controller responsible for your personal data. You can contact us at any time:

• Email: info@sgkhomedelivery.co.uk
• Phone: 01902 962575
• Registered office: [Add registered office address]

Information we collect

We may collect and process the following personal data:

• Contact details you provide through our contact or quote forms, such as your name, company name, email address and telephone number.
• Enquiry details: the products, services, coverage area, volumes and any message you send us.
• Delivery information: where we deliver on behalf of a retailer, we may process your name, delivery address, contact details and order/tracking references to complete and communicate about your delivery.
• Technical data: basic information your browser sends automatically, such as IP address and device/browser type, used to keep the website secure and working.

How we use your information

• To respond to your enquiries and provide quotes.
• To arrange, carry out and communicate about deliveries, including time slots, tracking and updates.
• To manage our relationship with retailers and partners.
• To improve our services and the performance of our website.
• To comply with our legal and regulatory obligations.

Legal bases for processing

We process your data on the basis of: your consent (for example, when you submit a form); the performance of a contract (to carry out a delivery); our legitimate interests (to run and improve our business); and where necessary to meet a legal obligation.

Sharing your information

We do not sell your personal data. We may share it with: the retailer or manufacturer whose order we are delivering; trusted service providers who help us operate (for example, our delivery tracking provider, Stream, and email/hosting providers); and authorities where required by law. Any third parties are required to protect your data and use it only for the purposes we specify.

Data retention

We keep personal data only for as long as necessary to fulfil the purposes described above, including to satisfy any legal, accounting or reporting requirements, after which it is securely deleted.

Your rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you.
• Ask us to correct inaccurate or incomplete data.
• Ask us to erase your data in certain circumstances.
• Object to or restrict our processing of your data.
• Request the transfer of your data (data portability).
• Withdraw consent at any time, where processing relies on it.

To exercise any of these rights, contact us at info@sgkhomedelivery.co.uk.

Cookies

Our website uses only the cookies and similar technologies necessary for it to function and remain secure. If we introduce analytics or marketing cookies in future, we will update this policy and ask for your consent where required.

Security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “last updated” date.

How to complain

If you have concerns about how we handle your data, please contact us first so we can help. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.